Glove is no longer responding
Neil
via web
I've seen a topic with almost the exact same problem as mine,
caused by the same condition. However, it was closed, and it would
be nice if I could find an answer to my issue. After playing LoL, I
removed the pod from my glove. When I placed it back on later, it
was no longer responding. Sounds from my computer indicated that
the glove was going in and out of connection. There's no visible
physical damage on the wire, but I can send a picture if need
be.
Thank you in advance.
2 Posted by Aaron on 27 Jan, 2012 05:35 AM
Having the same problem with the same game. LoL. Device manager keeps sounding off that the glove is connecting and disconnecting, but it stops responding after i had to remove the pod and disconnect to get a drink.... Been happening allll day long.
3 Posted by Aaron on 27 Jan, 2012 11:13 PM
Sooo... Seeing how long this has been up, I'm assuming this company treats its customers the same as all others- ignore them and they'll go away until the warranty runs out and they're screwed anyway... I'd like to be proved wrong.
Support Staff 4 Posted by Brent on 30 Jan, 2012 11:08 PM
Aaron and Neil,
Sorry that someone didn't catch this sooner. Tier 1 support is supposed to see these posts and send it higher if they can't solve the issue. I will check with them to see where the disconnect was and why it took so long to respond to your request. My apologies.
As far as your issue, could you provide a bit more information:
- Is it doing it every time now or does it happen occasionally? - Is it just with LoL? Try it in a text editor to see if it's working. - How long have you had your glove? - Does it work when you first boot up your computer, then stop working only once you detach your pod? - What happens if you have the pod connected to the glove, then unplug, wait 5 seconds, then plug back in? - Try wiggling and gently bending the USB cord right where it connects to the pod. If you can bend it a certain angle to make it connect and then it disconnects when you move it another way, it is most likely a frayed connection within the cord.
Simply put, your glove should not be doing that. If you could answer my questions I will try to source the issue. One way or another we will get it resolved. I am looking forward to your reply. Based on your responses we may do a support phone call, I will let you know once I see your reply. Thanks!
Brent
The Peregrine Customer Care Team
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5 Posted by Aaron on 02 Feb, 2012 04:11 AM
Thank you Brent.
As far as i can tell, the only thing that seems to set it off is disconnecting the pod then reconnecting. I tried unplugging it from the computer then back in, tried wiggling to no avail. Only had it since Christmas. Was sorta apprehensive to use it within the first week, but after that - been using it for about three weeks and it's been working wonders until last week.
And the thumb pad is also splitting, mentioned that in another post. Didnt think this sort of thing would happen this soon. Makes me kinda scared knowing two big 'defects' popped up within only the first month on a product with only 90 day warranty :-/.
I just want to get this excellent game glove back up n running. Probably replaced since the thumb pad is also splitting. Just looking for advising either way- how to return or how to fix.
Support Staff 6 Posted by Brent on 02 Feb, 2012 05:39 PM
Aaron,
If your thumb pad is splitting we will replace it. While we try to make the thumb tip as durable as possible, it receives more use than any other pad and on some gloves it wears out much faster than others. Please just post a picture of the thumb tip here and one of our support people will contact you with details on shipping and replacement. If you have your order number that would help speed things up. Otherwise, just post the name you ordered your product under and we will look everything up.
As far as the pod issue, that is rare and it shouldn't be happening. There is a very small number of units that experience pod hardware issues, and you may have one. We can swap that out too. We look forward to receiving your information, thanks Aaron, and I hope this resolves your issues.
Brent
7 Posted by Neil on 02 Feb, 2012 09:47 PM
Wiggling it around causes it to connect and disconnect, so it's probably a frayed wire as you said.
I've had my glove for around four months now and this connection issue happens every time recently. It won't work correctly when I first turn on the computer and replugging it does not work either.
What can I do to make this work again?
Support Staff 8 Posted by Brent on 02 Feb, 2012 10:08 PM
Neil,
We will have to replace your pod, there is no way you could fix it without voiding your warranty. The pod has a 1 year warranty so you are covered. Our pods are usually quite robust but there are a small number of them that can have factory defects even after quality control. Please provide us your full customer name or order number and our support staff will work with you to arrange shipping details for a replacement. Sorry for the inconvenience.
Brent