Defective Thumb Pad
I received the glove less than a month ago and the thumb tip appears to be splitting along the seam. Please help.
I have attached a picture for reference.
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2 Posted by Aaron on 27 Jan, 2012 03:42 PM
Yeah... Got mine as an X-mas present, and the thumb is also splitting... Not as bad as your picture shows, but sure it will be soon. Also been using it for under a month.... Having the problem of the device all of a sudden not being detected as well... Worked ok for about 3 weeks, then all of a sudden, device manager keeps making sounds like it's connecting and disconnecting... I had to unplug it so it would stop making the noise!!! Also posted on a discussion about that... Hoping to hear back from these guys soon..
Didn't figure something this expensive would have this many problems in under a month... :-/
3 Posted by Aaron on 20 Feb, 2012 04:35 AM
Sorry it's taken this long to reply with that picture.
Support Staff 4 Posted by Brent on 22 Feb, 2012 05:15 PM
Aaron,
Thanks for posting that, it's still under warranty, let's get a replacement sent out to you. Sorry that it tore so quickly :( If you have your order number it will help us expedite the replacement process. Another member of our support staff will take it from here.
We will also replace your pod as well to make sure everything is functioning properly.
Thanks for choosing the Peregrine!
Brent
The Peregrine Customer Care Team
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